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Energy Accounts Specialist



Department: Central Coast Community Energy
Days Worked:
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Job Description

Summary

Central Coast Community Energy (3CE) is looking for a dynamic individual with a passion for advancing clean energy in our community. The Energy Accounts Specialist is part of the Energy Accounts team and will be responsible for account related issues, including customer service, business development, and energy data analytics. This position will work with Central Coast Community Energy’s (3CE) major commercial and industrial accounts, data management and call center vendor, and Pacific Gas and Electric Company (PG&E), Southern California Edison (SCE) to ensure customer satisfaction and retention. 

Location: Monterey, California. This is not a remote-work position. 


Duties and Responsibilities:

Key Responsibilities include:

  • Primary point of contact for major commercial accounts in the Monterey Bay region
  • Support 3CE’s customer data analytics and customer resource management platform for ensure 3CE staff has strong and reliable analytics for customer engagement
  • Interface with 3CE’s data management and call center provider and PG&E/SCE representatives to ensure consistent and positive interaction with customers.
  • Support development and integration of 3CE and PG&E aimed at commercial accounts (Net Energy Metering, Bill design and rate structures, Balanced Payment Plan, Account-level opt outs)
  • Identify, advocate for and implement solutions to deficiencies in the service PG&E/SCE or others provide to 3CE’s customers.
  • Identify and resolve high-level customer billing issues.

Knowledge, Skills and Abilities

Minimum Qualifications: -

Any combination of education and experience that would provide the knowledge and abilities listed. A typical way to obtain the require qualifications would be: Education and experience equivalent to a bachelor’s degree from an accredited college or university in science, technology, environmental planning, business, communications, or a related field. AND A minimum of two (2) years of progressively responsible in customer service, energy industry operations and/or commercial account management, or closely related field. A Master’s degree in related field may be substituted for work experience.


Additional Information

Salary and Benefits: The salary is based upon qualifications and experience of the chosen candidate. 3CE offers a range of employee benefits, including but are not limited to: 401(a) Retirement, Health Premium Contribution, Flexible Spending Account, Short- & Long-Term Disability, Life, Employee Assistance Program, Paid Time Off, and Paid Holidays, Cell Phone Stipend, Paid Family Leave of 12 weeks after one year of employment at 3CE. 

About Us: 3CE is a locally controlled public agency providing renewable electricity to residents and businesses in Monterey, San Benito, and Santa Cruz Counties, Cities of Morro Bay and San Luis Obispo. We are based on a local energy model called community choice energy that partners with the local utility (in our case PG&E and Southern California Edison) which continues to provide consolidated billing, power transmission and distribution, customer service and grid maintenance services. 

Equal Employment Opportunity
3CE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. 

Application Special Instructions

Deadline to Apply: Open until filled. Review of applicants will occur upon receipt and applicants are encouraged to apply early in the process.  

Selection Process: The most qualified candidates will be invited to one or more interviews. Candidates will be advised of the status of the recruitment following finalist selection. If you require an accommodation during the selection process, please notify Mi Ra Park at mpark@3CE.org.